Last updated: 4 May 2026
RunAxis (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.
This Privacy Policy explains how we collect, hold, use, and disclose personal information when you use the RunAxis platform available at runaxis.com.au (the “Platform”). It applies to all users of the Platform, including business owners, staff members, and clients who book appointments through the Platform.
By accessing or using the Platform, you agree to the collection and use of your information as described in this Policy. If you do not agree, please do not use the Platform.
RunAxis is operated by an Australian business (ABN available on request) based in Australia. For any privacy-related enquiries, please contact us at:
When you register or use RunAxis as a business owner or staff member, we may collect:
When a client books an appointment or creates an account, we may collect:
When you access the Platform, we may automatically collect:
We collect personal information:
Where practicable, we collect personal information directly from the individual it relates to. If we collect information about you from a third party (such as a business creating a booking on your behalf), we will take reasonable steps to notify you of this.
We collect and use personal information for the following purposes:
We will not use your personal information for a purpose other than those listed above without your consent, unless we are required to do so by law.
We do not sell your personal information. We may disclose your personal information to:
We use the following third-party service providers who may handle personal information on our behalf:
If you are a client, your personal information (name, email, phone, booking history) is visible to the business whose services you have booked. Business owners and their staff use this information to deliver their services to you.
We may disclose personal information if required to do so by law, court order, or a government or regulatory authority.
Some of our service providers are based overseas, including in the United States. When we disclose personal information to overseas recipients (Supabase, Resend, Vercel), we take reasonable steps to ensure those recipients do not breach the Australian Privacy Principles in relation to that information.
Each of these providers maintains privacy and security standards consistent with applicable data protection laws. Their privacy policies are linked in Section 6 above.
By using the Platform, you consent to your personal information being transferred to and processed in countries outside Australia, including the United States.
We may use your email address to send you information about Platform updates, new features, or promotions where you have consented or where permitted by law.
You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting us at privacy@runaxis.com.au.
Transactional emails (booking confirmations, reminders, account notifications) are necessary for the Platform to function and cannot be opted out of while you have an active account.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include:
No data transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
We retain personal information for as long as necessary to provide our services and comply with our legal obligations. When you close your account, we will delete or de-identify your personal information within a reasonable period, unless we are required by law to retain it for longer.
Booking and transaction records may be retained for up to 7 years for legal and financial compliance purposes.
Under the Australian Privacy Principles, you have the right to:
To make an access or correction request, contact us at privacy@runaxis.com.au. We will respond within 30 days. We do not charge a fee for access requests, though we may charge a reasonable fee to cover costs of providing access in complex cases.
The Platform uses cookies and similar technologies to maintain your session, remember your preferences, and analyse how the Platform is used. Cookies are small text files stored on your device.
You can disable cookies through your browser settings, but doing so may affect your ability to use some parts of the Platform (including staying signed in).
If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, please contact us first at privacy@runaxis.com.au. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on this page with a revised “Last updated” date. Where changes are material, we will notify you by email or a notice on the Platform.
Your continued use of the Platform after any changes constitutes your acceptance of the updated Policy.